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Owned and operated by Active Wellness Lifestyles, our team is ready to answer questions about saunas, cold plunges, reformers, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger items like saunas and reformers may ship via freight carrier, so keep an eye on your tracking updates.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website. If you have any questions about your delivery status, our team is happy to help.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your wellness space, contact our team to start the return process. Please refer to our Return Policy page for full details on eligibility and conditions.
Can I exchange an item for a different model?
Yes, exchanges are available within the return window. Whether you need a different sauna size or want to swap a red light therapy panel, contact our support team and we will walk you through the exchange process. Full details are outlined in our Return Policy.
What type of sauna is best for my home?
Traditional saunas use heated stones and steam, while infrared saunas use light panels to warm the body more directly at lower ambient temperatures. The best choice depends on your available space, preferred heat style, and installation requirements. Our team can help you compare models.
Do I need special electrical requirements for a cold plunge or sauna?
Many of our saunas require a dedicated electrical circuit, and some larger units may need professional installation. Cold plunge tubs vary by model, with some simply plugging into a standard outlet. We recommend reviewing the product specifications or contacting us before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We carefully select saunas, cold plunges, and wellness equipment built with durable materials and thoughtful design.
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